Reservations
Room availability, preferred stay dates, room type questions and booking conditions. The reservations team can help confirm what is available and what to expect on arrival.
Contact
We are here before, during and after your stay
Whether you are planning ahead or already on property, the Velmorian Estate House team is ready to help. Use the contact details or form below to reach the right department.
Contact
How can we help you?
The team at Velmorian Estate House handles reservations, arrival logistics, dining questions and all resort services. Reach us by phone at +64 7 482 6193 or by email at info@velmorianestatehouse.com. You will find us at .
Guest Services
Practical questions about the property, facilities, dining options, accessibility needs and arrival planning. Guest services is the first point of contact for anything related to the visit itself.
General Enquiries
Group bookings, event enquiries, gaming floor information, entertainment schedules and any other requests not covered above. Send a message and the right team member will respond.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive questions, calling +64 7 482 6193 directly is the fastest route. Email enquiries sent to info@velmorianestatehouse.com are responded to as promptly as possible.
How do I make a room booking request?
Select your preferred dates and contact the reservations team by phone or email. They will confirm availability and walk you through the booking process.
Where can I find current operating hours?
Hours for the gaming floor, dining and other resort areas can vary. Contact guest services or the relevant department for up-to-date information before your visit.
Can I ask about parking or getting to the resort?
Yes. Guest services can assist with arrival planning, including directions to 2 Kaimiro Street and any property access questions.
Can I request accessibility information?
Absolutely. Please describe the features or assistance you require when you get in touch and the team will provide the relevant details.
Where are booking terms and cancellation conditions provided?
Rate details, cancellation conditions and payment terms are shared as part of the booking confirmation. The reservations team can also answer questions about these before you confirm.