Terms of Use

1. Acceptance of These Terms

By accessing, browsing or otherwise using the website located at velmorianestatehouse.com (the "Website"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms") in full. These Terms constitute a legally binding agreement between you ("you" or "User") and ("we", "us" or "our"), a company incorporated in New Zealand.

If you do not agree with any part of these Terms, you must immediately cease using the Website. We reserve the right to amend these Terms at any time. Updated Terms will be published on this page with a revised date. Your continued use of the Website after any such amendment constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, guests, prospective guests and any other persons who access or use the Website for any purpose.

2. Purpose of the Website

The Website is operated by to provide information about Velmorian Estate House, a hotel-casino property located in Te Awamutu, Waikato, New Zealand. The Website enables visitors to:

• Learn about the property, its facilities, amenities and services;
• Submit accommodation enquiries and reservation requests;
• Review rates, packages and special offers;
• Access information about responsible gaming resources; and
• Contact the property directly.

The Website is intended for personal, non-commercial use by prospective and current guests. Nothing on the Website constitutes a confirmed booking, a guarantee of availability or an offer capable of acceptance unless expressly stated in a written booking confirmation issued by us.

3. Permitted Use of the Website

3.1 Lawful and Appropriate Use

You agree to use the Website only for lawful purposes and in a manner consistent with these Terms, all applicable New Zealand laws and regulations, and any guidelines or notices published on the Website from time to time.

3.2 Prohibited Conduct

You must not:

• Use the Website in any way that is unlawful, fraudulent, harmful or deceptive;
• Use the Website to transmit, distribute or store material that infringes any third-party rights, including intellectual property rights or privacy rights;
• Attempt to gain unauthorised access to any part of the Website, its servers or any database connected to the Website;
• Introduce or transmit any virus, malware, ransomware, spyware, worm or other malicious or technologically harmful material;
• Scrape, harvest, copy or extract data from the Website by automated means without our prior written consent;
• Use the Website to send unsolicited communications (spam);
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Engage in any conduct that restricts or inhibits the use or enjoyment of the Website by any other person; or
• Use the Website for any purpose other than its stated purpose as set out in Section 2.

3.3 Compliance

We reserve the right to restrict, suspend or terminate your access to the Website at our sole discretion, without notice, if we reasonably believe you have breached these Terms or any applicable law.

4. Intellectual Property Rights

4.1 Ownership

All content published on the Website, including but not limited to text, images, photographs, graphics, logos, icons, audio clips, video clips, data compilations, software and the overall design and layout of the Website ("Content"), is the property of or its licensors and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ).

4.2 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and to view the Content solely for your personal, non-commercial purposes in connection with making or managing a reservation or obtaining information about the property. This licence does not permit you to:

• Download, reproduce, copy, republish, upload, post, transmit or distribute any Content except as expressly permitted by these Terms;
• Modify or create derivative works from any Content;
• Use any Content for commercial purposes without our prior written consent; or
• Remove or alter any copyright, trademark or other proprietary notice.

4.3 Trade Marks

The name "Velmorian Estate House", the associated logo and all related marks are trade marks of . Nothing on the Website grants any licence to use these marks without our prior written consent.

4.4 User Submissions

If you submit any content, feedback, reviews or other material to us via the Website or by email, you grant us a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, adapt, publish and display that material for our legitimate business purposes. You represent that any such submission is your own original work and does not infringe the rights of any third party.

5. Reservation Requests

5.1 Nature of Enquiries

Reservation forms, availability calendars and enquiry submissions available on the Website facilitate communication between you and our reservations team. Submitting a reservation request does not constitute a confirmed booking. A binding reservation is only formed when you receive a written booking confirmation from .

5.2 Accuracy of Information

You are responsible for ensuring that all information you provide when submitting a reservation request — including your name, contact details, dates of stay, number of guests and any special requirements — is accurate and complete. We accept no liability for errors arising from inaccurate information you have supplied.

5.3 Confirmation Process

Upon receipt of a reservation request, our reservations team will review availability and respond by email. A booking is confirmed only upon our written confirmation and, where applicable, receipt of any required deposit. We reserve the right to decline any reservation request at our absolute discretion without providing a reason.

5.4 Modifications and Cancellations

Any modification or cancellation of a confirmed booking must be made directly with our reservations team. Modification and cancellation conditions will be set out in your booking confirmation. Cancellation fees may apply depending on the rate plan selected and the notice period provided.

6. Rates and Booking Terms

6.1 Pricing

All room rates and package prices displayed on the Website are quoted in New Zealand Dollars (NZD) and include GST where applicable, unless otherwise stated. Rates are subject to availability and may change without notice prior to booking confirmation.

6.2 Rate Categories

The following general rate conditions apply:

Specific cancellation and amendment conditions applicable to your reservation will be detailed in your booking confirmation. In the event of any conflict between the table above and your booking confirmation, the booking confirmation prevails.

6.3 Errors and Omissions

We make every effort to ensure that rates and information displayed on the Website are accurate. However, errors may occur. If a rate is displayed incorrectly due to a typographical or technical error, we reserve the right to decline or cancel affected reservations and will notify you promptly. You will not be charged for any booking we cancel in these circumstances.

6.4 Payment

Payment methods accepted for reservations are specified at the time of booking. We reserve the right to pre-authorise or charge your nominated payment method in accordance with the conditions applicable to your rate type.

6.5 Check-In and Check-Out

Standard check-in and check-out times are communicated at the time of booking and are subject to availability. Requests for early check-in or late check-out may attract additional charges.

6.6 No-Show Policy

If you fail to arrive on your scheduled date of arrival without having cancelled in advance, a no-show charge equivalent to at least one night's accommodation at the reserved rate may apply. The full no-show policy applicable to your booking will be stated in your confirmation.

7. Age Restriction — Casino Facilities

New Zealand law and the policies of Velmorian Estate House require that all persons who access the casino facilities at Velmorian Estate House be aged 18 years or older. This requirement is strictly enforced.

By using the Website in connection with any enquiry or reservation related to casino facilities, you confirm that you are at least 18 years of age. We reserve the right to refuse entry to the casino to any person who is unable to provide satisfactory proof of age upon request.

Guests are reminded that minors may be subject to restrictions in other areas of the property in accordance with applicable laws and house policies. Details of any such restrictions are available from our front desk team.

8. Responsible Gaming

8.1 Our Commitment

is committed to promoting a safe and responsible gaming environment. We recognise that for a small number of people, gaming can become problematic, and we take our responsibility to those individuals seriously.

8.2 Responsible Gaming Practices

We encourage all guests who choose to participate in gaming activities to:

• Set a personal budget before you begin and stick to it;
• Treat gaming as entertainment, not as a source of income;
• Take regular breaks;
• Never gamble under the influence of emotional distress;
• Be aware of the time you spend gaming; and
• Seek assistance promptly if you feel that gaming is affecting you or someone you know.

8.3 Regulatory Resources in New Zealand

The Department of Internal Affairs (DIA) is the principal government body responsible for the regulation of gaming in New Zealand under the Gambling Act 2003. The DIA publishes public guidance on responsible gaming and problem gambling at its official website.

The Problem Gambling Foundation of New Zealand provides free and confidential support services for people affected by gambling-related harm. You can reach their national helpline at any time by calling or visiting their publicly available website for further information and self-help tools.

Gambling Helpline (New Zealand): 0800 654 655 (free, 24 hours a day, 7 days a week)

8.4 Self-Exclusion

Guests who wish to restrict their own access to casino facilities may request information about self-exclusion arrangements from our staff. Self-exclusion arrangements are taken seriously and are maintained in accordance with applicable New Zealand requirements.

9. External Links

The Website may contain hyperlinks to third-party websites that are not operated or controlled by . Such links are provided for your convenience only. We do not endorse, approve, monitor or accept responsibility for the content, privacy practices or conduct of any third-party website.

You access any third-party website entirely at your own risk. We strongly encourage you to review the terms of use and privacy policy of any third-party website you visit via a link on this Website.

The inclusion of any link does not imply a partnership, sponsorship or affiliation between and the linked site.

10. Availability of the Website

We aim to ensure that the Website is available at all times, but we do not warrant or guarantee that the Website will be uninterrupted, error-free or free from viruses or other harmful components. The Website may be suspended temporarily, without notice, for maintenance, technical or operational reasons, or due to circumstances beyond our reasonable control.

We reserve the right to modify, withdraw or discontinue any part of the Website at any time without liability to you. We will endeavour to provide reasonable notice of significant planned outages where practicable.

11. Disclaimer and Limitation of Liability

11.1 Website Content

The Content on this Website is provided for general information purposes only. While we make reasonable efforts to ensure that information is accurate and up to date, we make no representations or warranties of any kind, express or implied, as to the completeness, accuracy, reliability, suitability or availability of the Website or the information, products, services or related graphics contained on the Website for any purpose.

11.2 Exclusion of Liability

To the fullest extent permitted by New Zealand law, , its directors, employees and agents exclude all liability for:

• Any loss or damage (including direct, indirect, consequential, special or exemplary loss) arising from your use of, or inability to use, the Website;
• Any reliance you place on information or material displayed on the Website;
• Any errors, inaccuracies or omissions in the Website's Content;
• Any interruption, suspension or discontinuation of the Website; or
• Any unauthorised access to or alteration of your transmissions or data.

11.3 Consumer Guarantees Act 1993

Nothing in these Terms is intended to exclude, restrict or modify rights that you may have under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) or any other legislation whose application cannot lawfully be excluded. To the extent that such legislation applies, our liability will be limited to the fullest extent permitted by that legislation.

11.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, employees and agents from and against any claims, damages, losses, costs (including reasonable legal fees) and expenses arising from your breach of these Terms or your misuse of the Website.

12. Privacy and Personal Information

Your privacy is important to us. The collection, use, disclosure and storage of personal information submitted through this Website is governed by our Privacy Policy, which is available on this Website and forms part of these Terms by reference.

We collect and handle personal information in accordance with the Privacy Act 2020 (NZ) and the New Zealand Privacy Principles. Where we collect special-category personal data, we do so only where we have a lawful basis and appropriate safeguards in place.

For privacy-related enquiries, please contact us at info@velmorianestatehouse.com.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of New Zealand.

You irrevocably agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, without prejudice to any mandatory consumer protection rights you may hold under applicable New Zealand legislation.

14. Disputes and Contact Details

14.1 Informal Resolution

If you have a concern, complaint or dispute arising from your use of the Website or from a reservation made through the Website, we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally and promptly.

14.2 Formal Complaints

If we are unable to resolve a complaint to your satisfaction, you may refer certain disputes to the appropriate external body. In New Zealand, the Disputes Tribunal provides an accessible forum for resolving eligible civil disputes. The Commerce Commission administers consumer protection legislation and may be contacted where you believe a business has engaged in misleading or deceptive conduct under the Fair Trading Act 1986 (NZ).

14.3 Contact Information

All enquiries, complaints and correspondence relating to these Terms should be directed to:

We aim to acknowledge all written complaints within five (5) working days and to provide a substantive response within twenty (20) working days of receipt.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and in relation to your use of the Website and supersede all prior agreements, representations and understandings of any nature.

15.2 Severability

If any provision of these Terms is found by a competent court or authority to be unlawful, invalid or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any future occasion.

15.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice to you.

15.5 Language

These Terms are written in English. In the event of any inconsistency between an English version and any translated version of these Terms, the English version shall prevail.